SES will conduct quality control/quality assurance oversight on 10 percent of the projects conducted. These oversights will be unannounced to a Service Provider . Depending on the activity of a given Service Provider, SES may conduct more than one oversight per year. If challenges are observed with program implementation, SES may conduct more frequent oversight of a particular Service Provider.
SES will review 100 percent of service provider reports for completeness, accuracy and readability.
Failing to implement the program as it is designed or the identification of significant technical issues could be grounds for a Service Provider losing his or her "approved" status. These issues are addressed in the program document Service Provider Policy.