Program oversight and QA/QC

Approved CLEANmp Service Providers will have approximately a 10 percent chance of being observed for QA/QC purposes by Program Administrator personnel during a project.  The Program Administrator will attempt to have active Service Providers overseen at least once per year.  This oversight is used to maintain a QA/QC check on program implementation, evaluate Service Provider effectiveness and to identify future training topics and program areas that need revision.  This oversight is governed by CLEANmp West SOP No. 001: Service Provider and Program Implementation Verification. 

Once the CLEANmp Program Administrator receives a final report, it will be reviewed for accuracy and completeness.  If any information is incomplete, the CLEANmp Program Administrator will conduct a phone interview with the applicable Service Provider in an attempt to achieve 100 percent completeness.  The CLEANmp Program Administrator reserves the right to send a Service Provider back to the site if acceptable (based on the Program Administrator’s determination) completeness and accuracy cannot be achieved over the phone, at no additional pay to the Service Provider.  Once the CLEANmp Program Administrator deems the project files and documents complete and acceptable, the Service Provider will be paid by ERC.